STORE POLICY

 

Customer Care


Here at Jamila Organics we put a lot of emphasis on customer queries, requests and complaints. We strive to deliver the best customer care service and help resolve any issue that our customers are facing while visiting our website.

Being an online business we have a policy of 'connecting with our customers' in the most quickest way and are online 24/7. We are not only focused on selling but also want to build a relation with our customers through queries, feedback and are very open to any ideas or suggestions given by our customers to help better our services. 

We are happy to exchange the products for when you change your mind, order by mistake or you spot something else that you feel is best to have but we request the item to be returned back in a resalable condition and has not been touched due to the nature of the product being a sensitive hygiene issue as we put great emphasis on Hygiene and making sure the customers are safe to consume our products. So all you need to do is contact us and we will send you a free postage for the return.

We are Happy to accept returns as long as it is in a resalable condition.

If we have disappointed you then please contact us straight away and we will try our best to help resolve the issue or offer a better alternative but will make sure your are left happy and satisfied.

Privacy & Safety

We’re based in the UNITED KINGDOM. Many of our suppliers are based all over the world – as are many of our website visitors and valued customers. We therefore use the European Law in terms of Privacy as our benchmark. Although you may experience a different form of privacy protection when you visit the website outside the UK.

 

We welcome you here on our privacy policy if you are looking for answers regarding what happens to the information you provide us and how the law protects you.

Here at Jamila Organics,we respect your privacy and fully understand the security you need when you place an order with us. This privacy notice will clearly explain how we collect and process your personal information when ever you visit us and wish to place an order and also the information that you provide when you sign up for newsletters or subscribe to our emails for updates on products.

If you are under the age 18 then please do not give us any information unless you have the permission of your parents or legal guardians and they have allowed.

We collect the following information: 

Identity Information includes your first name, last name, title and username.

Contact Information includes billing address, delivery address, email address and telephone numbers.

Financial Information includes bank account and payment card details.

Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us.

Profile Information includes your username and password and your orders.

Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences.

The way we collect your information

So we collect your personal information only when you choose to connect with us. This could include online purchases, or when you sign up to receive emails from us. We also analyse how our customers use our websites and what interests them, so that we can offer the best possible experience to them according to their needs.

We collect information by directly connecting with you, and also gather information like your identity, contact and financial information by asking you to fill forms or corresponding with us through phone, email, chat, order page. We may get your information when you decide to:

Purchase our products or services

Create an account on our websites

Subscribe to our service or publications

Give us feedback or contact us

Wholesale Inquiries

We welcome any retailers to become distributors of our products and/or become our partners by sharing profits in selling. We are happy to have a detailed discussion and open to suggestions. We take pride in our natural and organic Skincare products and welcome any opportunities by collaborating with retailers wanting to sell directly.

For wholesale information please contact us on:Tel-00447877098847 (Watsap available for overseas)Email- jamilaorganics@hotmail.com

00447766419285

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